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From "sales pitch" to "trusted partnership" Storytelling is pervasive in sales and marketing conversations. That’s because storytelling can compellingly communicate the history of the firm, the usefulness of the firm’s products and services, the firm’s values as well as the character of the customers who appreciate the firm. It is however important to distinguish between the role of storytelling when it is being used to launch a sales pitch aimed at maximizing short-run sales and the role of storytelling being used to establish a trusted partner relationship that lays the basis for enduring enthusiasm for the firm and its products and services. This vital
issue for sales, marketing and branding departments is discussed in
chapter 6 of The Secret Language of Leadership.
To get an advance peek at what’s involved, click here.
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The
Leader's Guide to Storytelling: Mastering the Art & Discipline
of Business Narrative
Squirrel
Inc: A Fable of Leadership Through Storytelling,
Storytelling
in Organizations The
Springboard: How Storytelling Ignites Action in Knowledge-Era
Organizations Go to other relevant links Steve Denning consults and gives workshops and keynote presentations on topics that include: leadership, innovation, organizational storytelling, business storytelling, springboard storytelling, knowledge management, branding, marketing, values, communication, communities of practice, business performance, collective intelligence, tacit knowledge, business collaboration, knowledge, learning, community, performance improvement, visionary leadership, social potential, institutional community building, and internal communications. You can contact Steve at steve@stevedenning.com Copyright © 2000-2004 Stephen Denning Webmaster CR WEB CONSULTING |