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1. Getting the right change: Focus on delighting clients and stakeholders 2. Communicating so that people get it and spread it 3. Identifying and conveningmost valuable players
4. Understanding the territory 5. Accelerating evolution through communities 6. High-performance teams:Doing work through self-organizing teams that evolve into high-performance teams
7. Radical transparency
8. Relentless self improvement: creating a setting in which the team drives its own improvement 9. Blowing through bottlenecks 10. Creating dramatic surges 11. Keeping focus
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