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Knowledge management job description

KNOWLEDGE MANAGEMENT AND KNOWLEDGE SHARING
JOB DESCRIPTION

The main function of the knowledge sharing position would be to help champion organization-wide knowledge sharing, so that the organization s know-how, information and experience is shared inside and (as appropriate) outside the organization with clients, partners, and stakeholders.

Key responsibilities include:

- Promote knowledge sharing through the organization's operational business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems;
- Promote collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partners;
- Provide support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting;
- Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies;
- Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities;
- Help disseminate information about the organization's knowledge sharing program to internal and external audiences, including organizing knowledge sharing events (such as knowledge fairs, site visits, interviews), maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations.

Skills


Communications: Ability to get consensus and collaboration across many business units; ability to explain complex concepts in layman's language; ability to generate enthusiasm; ability to communicate with all levels of management and staff. establishing straightforward, productive relationships; treating all individuals with fairness and respect, demonstrating sensitivity for cultural and gender differences; showing great drive and commitment to the organization s mission; inspires others: Maintaining high standards of personal integrity;

Client Orientation: Understands clients' needs and concerns; responds promptly and effectively to client needs; Customizes services and products as appropriate

Drive for Results: Makes things happen; Is proactive; balances "analysis" with "doing"; sets high standards for self; Commits to organizational goals

Teamwork: Collaborates with others in own unit and across boundaries; acknowledges others' contributions; works effectively with individuals of different culture and gender; willing to seek help as needed. Influencing and resolving differences across organizational boundaries: Gaining support and commitment from others even without formal authority; resolving differences by determining needs and forging solutions that benefit all parties; promoting collaboration and facilitating teamwork across organizational boundaries.

Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing

Analytical Thinking and Decisive Judgment - analyzing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.

Requirements


· An advanced degree in business and/or social sciences
· Several years of experience with the organization s operations and business tools
Familiarity with developing and delivering knowledge sharing programs and with the Bank's information infrastructure
· Experience in establishing effective partnerships within and outside the organization.

References:

See Stephen Denning, The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations. Boston, London, Butterworth Heinemann, October 2000,


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